If you receive an incorrect, damaged or defective physical product, please contact us within 48 hours of delivery.

Send us your order number, details of the issue and clear photos of the product and packaging. Our team will review your request and, where applicable, arrange a replacement or another appropriate resolution.

For food and perishable products, exchanges are generally not available unless the product is damaged, defective or incorrect.

Initiating Exchange:

Contact customer service providing your order details and reason for exchange.

Packaging and Returning:

Securely pack the item and ship it back using a reliable method.

Receiving Replacement:

Once the exchange is processed, expect the arrival of your replacement item.

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